A part of my job is answering phones for the company I work for, but I actually answer for 2 companies since we have merged but are still considered 2 separate companies for now.
Some days I don't mind answering the phones. After all that's what I get paid to do. But today I have no patience for people. So I've made a list of the following things that have grated on me so far today:
- I'm easily irritated by those who don't know what they are calling about in the first place and don't actually speak full sentences to allow me to help them,
- those who don't know who they were just talking to on the phone and want me to figure it out for them in an office full of people,
- people who don't like to go into voicemail and decide to ring back to my desk 3 times in a row because they can't decide what they want to do,
- people who are so ignorant of the fact that we serve OTHER clients and not just them,
- family members of my co-workers who call in several times in the day when personal phone calls are not allowed...period by company policy.
- people who have a cockiness and arrogance that they know everything when in fact they have no idea what they are talking about.
- people who have the audacity to say "I'm from California, can't you do something for me?" (no joke, this actually was said).
- Those who don't let me finish a sentence and decide that I can't be of further assistance to them so they cut me off.
These are just a few things that have bothered me thus far today.
Must go for now, the phone is ringing yet again.
I'm intrigued to see what piece of work will be on the other line this time.
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